CLIENT INFORMATION AND CONSENT
Our discussions remain confidential. Exceptions to confidentiality may apply when there is concern about significant risk of harm to yourself or others, if there are child protection concerns, or a court of law instructs me to submit your file.
Your personal details and any notes from our sessions are stored electronically and are password protected.
As a professional Counsellor, with a commitment to best practice, I participate in regular clinical supervision, where I may discuss our sessions with my supervisor, who is also an accredited professional Counsellor. When this occurs, your identity will be protected at all times.
Fees are payable at the end of each session by cash or debit/credit card.
Counselling services operate outside the Medicare system and rebates/bulk-billing arrangements are NOT available.
As there are no waiting room facilities available at the clinic, I will greet you at the door at the appointed time.
Sessions are usually 50-60 minutes, and every effort will be made to finish at the scheduled time to avoid inconvenience to other clients.
When less than 24 hours’ notice is provided to change or cancel an appointment, the full fee for the missed session will be invoiced. Changes and cancellations can be made by phone call, SMS or email.
If you are running more than 15 minutes late, and I haven’t heard from you, I will assume that you are cancelling the appointment, and the full fee for the session will be payable.
Email and Phone Contact
My business phone is monitored during regular business hours only. For privacy reasons, I do not return missed calls, however if you leave a message, I will endeavour to return your call before close of business on the same day or as soon as possible on the next business day.
I do not provide phone or email counselling, Email, and Phone are used to arrange appointment times only.
For immediate support phone Lifeline: 13 11 14, or in an emergency call 000.
Out of session contact
To protect your privacy and our professional relationship, if we should happen to meet in public, I will not engage in any personal discussions of confidential matters raised in our counselling sessions.
To further protect your privacy, I do not accept friend requests or respond to client comments or personal messages on my social media pages.
If you have questions or concerns about the service provided, please discuss your concerns directly with me in the first instance and I will work with you to find a resolution. Should you feel uncomfortable about doing this, you may wish to escalate your complaint to the Australian Counselling Association Ph: 1300 784 333.