EAP Client information and consent

 

EAP – Employee Assistance Program

Your employer has arranged for you to access a number of counselling sessions as part of its staff wellbeing program. As part of my role, I am required to report the dates and times of our sessions to your EAP for their billing purposes, however your name and the details of our sessions are not disclosed to your employer.

 

Confidentiality

Our discussions remain confidential. Exceptions to confidentiality may apply when there is concern about significant risk of harm to yourself or others, if there are child protection concerns, or a court of law instructs me to submit your file.

 

Your personal details, and any written notes from our sessions are stored electronically and are password protected.

As a professional counsellor, with a commitment to best practice, I participate in regular clinical supervision, where I may discuss your sessions with my supervisor, who is also an accredited professional practitioner. When this occurs, your identity will be protected at all times.

Session Times

As there are no waiting room facilities available at the clinic, I will greet you at the door at the appointed time.

Sessions are usually 50-60 minutes and every effort will be made for sessions to finish at the scheduled time to avoid inconvenience to other clients.

Cancellations

When less than 24 hours’ notice is provided to change or cancel a session, this will count as one of your allocated EAP sessions. Changes and cancellations can be made by phone call, SMS or email.

If you are running more than 15 minutes late, and I haven’t heard from you, I will assume that you are cancelling the appointment, and this will count as one of your allocated EAP sessions.

Email and Phone Contact

My business phone is monitored during regular business hours only. For privacy reasons, I do not return missed calls, however if you leave a voice message, I will endeavour to return your call before close of business on the same day or as soon as possible on the next business day.

 

I do not provide phone or email counselling, Email, and Phone are used to arrange appointment times only.

 

For immediate support phone Lifeline: 13 11 14, or in an emergency call 000.

Out of session contact

To protect your privacy and our professional relationship, if we should happen to meet in public, I will not engage in any personal discussions of confidential matters raised in our counselling sessions.

To further protect your privacy, I do not accept friend requests or respond to client comments or personal messages on my social media pages.

Complaints

If you have questions or concerns about the service provided, please discuss your concerns directly with me in the first instance and I will work with you to find a resolution.

Should you feel uncomfortable about doing this, you may wish to escalate your complaint to the Australian Counselling Association Ph: 1300 784 333.

42 Kennedy Drive

Port Macquarie, NSW 2444

0478 917 540 

smoothsailing@counsellor.com

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Disclaimer

The material and/or information contained on this website and any additional resources and/or services offered by Smooth Sailing Counselling are provided for general information purposes only.

The information is not a substitute for professional medical advice, or treatment. Always seek the advice of a qualified health provider regarding the evaluation of any specific information, opinion or advice and in relation to any questions you may have regarding a medical or psychological illness.

If you or anyone you know requires specific mental health support, please contact your local GP or registered mental health provider for advice and assistance.

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